Support
Need help with MemoHQ? Browse the FAQ below or get in touch — we'll do our best to fix anything that's broken and answer anything that isn't obvious.
Contact
- [email protected]
- Privacy
- [email protected]
- Response time
- Within 1 business day (Mon–Fri, CET)
- Languages
- English, Deutsch
Frequently asked questions
How do I create my first study pack?
After logging in, tap "New Pack" on the dashboard. Upload a PDF, paste text, or share a link — the AI extracts the key concepts in 20–40 seconds and creates flashcards in four question types (Multiple Choice, True/False, Fill-in-Blank, Free Text).
Why are some flashcards re-appearing?
MemoHQ uses the FSRS-6 spaced-repetition algorithm. Cards reappear at scientifically optimal intervals, just before you would otherwise forget them. The more often you answer correctly, the longer the gap until the next review.
How does the AI grade my free-text answers?
Free-text answers are graded semantically by an Anthropic Claude model running in our European data centre. The grader returns a score between 0 and 1 plus short feedback after each answer.
Where is my data stored?
All learning material and account data are stored encrypted at rest on European servers (Hetzner, Frankfurt). We do not sell your data and there is no advertising in the app. See our privacy policy for details.
I forgot my password — what now?
Tap "Forgot password?" on the login screen. You'll receive an email with a reset link. If the email doesn't arrive within five minutes, check your spam folder or write to [email protected].
Is MemoHQ free to use?
Yes. Version 1.0 is fully free with no in-app purchases and no subscriptions. We may introduce optional paid plans later, but the core learning features will always be available for free.
How do I delete my account?
Open the app, go to Profile → Delete account. The account and all associated data are removed within seconds. You can also email [email protected] if you can no longer log in.
Report a problem
Found a bug, hit an unexpected paywall, or got a weird answer from the AI? Email [email protected] with a short description and, if possible, a screenshot. We'll get back to you as fast as we can.
Sample document for App Review
If you're testing the upload pipeline, you can use our sample PDF (Photosynthesis primer). Drop it into "New Pack → Upload PDF" to see the full extraction flow.